Reviews

  • A pleasant surprise!
    Just had testing done for sewer and slab leaks. Trent and his helper showed up on time & were very professional. We were also impressed with their attention to keeping our house clean -- took off shoes, put down plastic where working, etc. Trent did an excellent job on repairs and explained everything very well...what an outstanding employee! The whole process was a pleasant surprise! We will use this company again & recommend their services.

    - Joe P.

    Carrollton, TX
  • Great service, timely, honest and professional.
    Great service, timely, honest and professional.

    - Trent F.

  • The work was performed efficiently at the agreed upon and reasonable price.
    Had a great experience with Shawn of Herndon McFarland today. He showed up on time, was courteous and knowledgeable. Replaced my toilet flange. Arranged the appointment last night and work was performed efficiently this AM at the agreed upon and reasonable price. Will gladly use again.

    - Happy Customer

  • We will use this company again when needed because of them and our experience.
    Trent and Reggie were the most professional associates entering our home. They listened to our concerns and information before even starting to investigate a supposed foundation leak. They treated our home with respect as if it were there's. When they finished they summarized what they did, answered our questions and made some suggestions concerning the water pressure coming into our home. We were very pleased with their work. We will use this company again when needed because of them and our experience.

    - Happy Customer

  • They handled my repairs with such a professional attitude.
    I hope Herndon/McFarland Inc. will post this comment on their website for all to see. They handled my repairs with such a professional attitude. From scheduling the work to final inspection and cleanup I was amazed at the handling of all the details in such a timely manner. They know that a happy customer will be a repeat customer, and I am here to tell you that all my plumbing work will be with Herndon/McFarland Plumbing.

    - Happy Customer

  • Really impressed with the comprehensive service we received!
    Really impressed with the comprehensive service we received! Shawn arrived on time during found the leak quickly. I'll definitely use this company again!

    - Happy Customer

  • I highly recommend Herndon McFarland to anyone having a plumbing repair need.
    Exceptional customer service!!! Had fantastic excavation crew - Blake and his crew! The whole team went 'above and beyond' to make sure I was pleased, every step of the way. Their positive, upbeat, 'anxious to please' attitude made the whole process the very best it could be! All of your employees, the office staff, Trent, Blake and his crew - were a pleasure to work with. I highly recommend Herndon McFarland to anyone having a plumbing repair need.

    - Mr. Garland

  • I would use Herndon again and highly recommend them to all my neighbors and friends.
    Very large complex job in the end, the kitchen plumbing had to be rerouted outside. All of the employees who were at my home were professional, helpful and on time. During the process I spoke with Lee McFarland several times to discuss the progress and the job. He returned every call and explained everything in detail. I would use Herndon again and highly recommend them to all my neighbors and friends.

    - Happy Customer

  • These folks are fantastic!
    These folks are fantastic. They could not solve our problem. On the first trip out they augured out the drain in the showered. But that did not remove the smell when the exhaust fan was on. They came out again, checked the attic and exhaust vent on roof and the attic. There apparently is no vent for the bathroom exhaust and they thought the smell was due to attic insulation. They suggested putting an exhaust vent in as well as an additional roof vent. And they did not charge for the second visit!

    - Happy Customer

  • I was very impressed by the service provided!
    I was very impressed by the service provided. Both technicians were very personable - great to work with! And, the work was done promptly and professionally. Highly recommend Herndon McFarland and especially this particular team.

    - Happy Customer

  • On time, honest, professional, great work!
    On time, honest, professional, great work. Shawn, in particular was super helpful I had a few nagging issues that I had been meaning to address when we had a small flood push the urgency of getting a plumber in. We were able to schedule an appointment on short notice. Shawn showed up exactly 1 minute early, he dissuaded me from doing some work that, while profitable for the company, wasn't necessary. And he quickly completed the items I did move forward on. Outstanding experience all around.

    - Happy Customer

  • I will recommend this company to everyone that has plumbing issues!
    Today I had a leak detection test by Rhett and Oscar from Herndon McFarland Plumbing. They were very professional and honest young men. They said my water and plumbing lines were healthy, despite another plumbing company saying I had a $13000 under slab job to do! I had been stressing over this for 2 weeks. The happy news today made me want to cry. I will recommend this company to everyone that has plumbing issues! Thank you again!

    - Gloria S.

  • We had very good service.
    When I called the receptionist she was kind and told me exactly what was going to happen, and told me the name of the mechanic who was coming, and that he would call to let me know his arrival time. Our mechanic was David. He diagnosed the problem then explained what needed to be done ( in laymen terms) and the cost. We had very good service. We will use Herndon McFarland Plumbing in the future.

    - Jennifer N.

  • Extremely professional, polite and on time - Cannot say enough nice things about this company.
    I had a hot water line leaking underneath my home. Called Herndon McFarland and spoke to Lee McFarland. He was able to schedule me quickly to start the repair process. Patrick and Shawn made the repair and were extremely professional, polite and on time with each visit. Cannot say enough nice things about this company. Also have to give a credit to Decota who works in their office. She has also been very polite and helpful. Highly recommend, will never use another plumbing company.

    - Gail G.

  • No issues whatsoever.
    This repair went very smoothly, on time and as explained. No issues whatsoever.

    - Randy N.

  • They inspired confidence and knew what they were doing.
    Just wanted to say how courteous and respectful the guys were. They inspired confidence and knew what they were doing. It’s hard to find people like that these days, so hang on to them.

    - Eric L.

  • They treated my home as if it belonged to them.
    I cant tell you how great dealing with these men was. They were professional, clear and concise in their explanations of the problem. Took time to show their work as each step took place, and when finished cleaned up, they treated my home as if it belonged to them. And their pricing was fair and reasonable. I would not hesitate to hire them again. Thank you Herndon McFarland Plumbing, for making the experience a bearable one.

    - Elaine F.

  • They were very professional, polite, and took extra care. I strongly recommend this plumbing company for their excellent work.
    Eddie and his partner came to my home. They had to dig up my bathroom floor and wall to work on a water leak. They were very professional, polite, and took extra care to minimize the damage and disturbance. When they left there were no sign they worked all day other than their work being completed. Two honorable trustworthy men. I strongly recommend this plumbing company for their excellent work. If they hire such good people as these two you have to know it is a very reputable company.

    - Anthony M.

  • These guys worked hard and were honest from start to finish. They deserve the highest praise.
    Patrick and his team were fantastic. These guys worked hard and were honest from start to finish. They took their boots off each time they came in and were always respectful. I appreciated their down home and down to earth relaxed nature. No high pressure salesperson dressed as a hard working service person. I received no less than four estimates for my natural gas water heater. All but two companies told me I would need a new water heater. Of the two that were honest, only Herndon McFarland Plumbing could do the repair. The other only did new installs and replacements (big box company). I would recommend Herndon McFarland Plumbing to anyone. They deserve the highest praise. What a great experience.

    - Donnie A.

  • Without exception, all of the guys were prompt, courteous, professional and respectful of the home.
    I hired this company to help me with the detection and repair of some plumbing slab leaks. I spent about 6 1/2 days with them in total. Javier and Oscar were the main people on the job and they were great. Slab leak detection is not an easy process, but Javier was persistent and patient as he worked diligently to locate the leaks. At different points throughout the drilling, digging, plumbing repair, replacement of the dirt, repair of the floor, and clean-up, the company also sent Blake, Pedro, Eddie, Carlos, Taylor, Shawn, and Reggie to help. Without exception, all of the guys were prompt, courteous, professional and respectful of the home. They also had empathy for how difficult and scary this type of process is for the homeowner, and were all very kind and wiling to answer my questions along the way. Everyone seemed really happy to be working for the company, and said very nice things about their boss, Lee McFarland, who was also very pleasant to deal with. All in all, these guys were conscientious, took pride in their work and did a really good job. I would not hesitate to recommend them to anyone.

    - Camille S.

  • They were a joy to work with and I couldn’t be happier with the work.
    These guys are awesome! I had all plumbing re-routed in house. They were a joy to work with and I couldn’t be happier with the work. Trent was the main plumber and was the best! I highly recommend Herndon McFarland Plumbing. Thanks guys!

    - Kim M.